To help ensure technical issues don’t prevent you from joining live sessions on time, we strongly recommend signing in 20 minutes before the scheduled start time.
Be sure you are logged into your Community (Login) and access your course by going to “My Dashboard”.
On the day of a live session, go to the course homepage and click on the orange ‘Join Us Live’ button at the top. If this does not launch Adobe Connect, you may need to enable pop-ups in your browser. If you are using Chrome, Firefox, and Safari follow the instructions linked to enable pop-ups. If you are wanting CE credits for the course, please avoid using a mobile device.
If you are seeking CE credits, please avoid using a mobile device so our system can accurately track your participation. For the best possible learning experience, we recommend you use a computer instead of a mobile device such as a smartphone or tablet. Adobe Connect Mobile app users report that video files and captioning do not perform properly and the interface is difficult to navigate.
Join the session using a desktop or laptop computer instead of a mobile device. Alternatively, you can view session captioning at https://www.streamtext.net/text.aspx?event=CFI-HF.
Yes. Learners are allowed a 14 minute grace period in a 60 minute live session.
All the times listed are in Eastern Time (UTC−5:00) for U.S. and Canada. If you aren’t sure what time this is compared to your current time zone, we recommend using this site to compare: https://www.timeanddate.com/worldclock/meeting.html
If you were disconnected at any time during the live session this could cause the system to not record your full attendance. If you actively participated in the chat, use the Contact Us Form for further assistance. We’ll use the chat records to verify your attendance.
This helpful guide shows the proven path to listening and talking after a child has been identified as having a hearing loss. Download to share with families who are just getting started on journey!
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