To help ensure technical issues don’t prevent you from joining live sessions on time, we strongly recommend signing in 20 minutes before the scheduled start time.
What times are the live sessions held?
All the times listed on our site are in Eastern Time (UTC−5:00) for US & Canada. If you aren’t sure what time this is compared to your current time zone, we recommend using this site to compare: https://www.timeanddate.com/worldclock/meeting.html
How do I sign in to a live session?
On the day of a live session, go to the course homepage and click on the orange ‘Join Us Live’ button at the top. If this does not launch Adobe Connect (the live session platform), you may need to enable pop-ups in your browser. If you are using Chrome, Edge, Safari, or Firefox, follow the instructions linked to enable pop-ups. If you are wanting CEUs for the course, please avoid using a mobile device.
How can I ensure my computer is ready for live sessions?
Still unable to join a live session? Email Karen Hyder at firstname.lastname@example.org.
Can I participate in a live session from a smartphone or tablet?
If you are wanting CEUs for the course, please avoid using a mobile device so our system can accurately track your participation. (See Why is my live session attendance not tracking?) For the best possible learning experience, we recommend you use a computer instead of a mobile device such as a smartphone or tablet. Adobe Connect Mobile app users report that video files and captioning do not perform properly and the interface is difficult to navigate.
What if I’m not able to view the live session captioning?
Join the session using a desktop or laptop computer instead of a mobile device. Alternatively, you can view session captioning at https://www.streamtext.net/text.aspx?event=CFI-HF.
Will I still be able to earn CEUs if I missed the first 10 minutes of the live session?
Yes. Learners are allowed 20 minutes of grace for live course sessions.
Why is my live session attendance not tracking?
Note that requirements tracking can take up to 24 hours to refresh. Contact email@example.com if you still have questions after the 24-hour period.
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