Pre-learning Requirements

How do I check what course requirements I’ve completed?  

On the course homepage and numbered session pages, you can see what requirements you have completed. Note that data can take up to 24 hours to refresh. 

How does video tracking work?

• Real-time tracking for required videos showing percentage watched
• Option to pause video and return to where you left off
• Requirement Met” appears when video is 100% watched
• Useable with multiple devices and browsers
• Fast-forward function disabled for required videos

Why is my assignment not tracking even though I received a confirmation email?

We recommend submitting your assignment a second time. If the assignment still doesn’t track, please email us at learn@hearingfirst.org. Note that requirements tracking can take up to 24 hours to refresh.

Why is my attendance in a live session not tracking?

Please see the FAQs under Live Interactive Sessions.